The independent review of the Connaught property fund – the fund behind former bridging lender Tiuta – has been released prompting the chair of the Financial Conduct Authority (FCA) to admit that there were a number of things the regulator “could have done better”.

Bridging lender Tiuta went into administration back in September 2012 after a blackhole of approximately £20m had been found in its accounts at the beginning of 2011.

By December 2012, Connaught had entered liquidation. At that point, the outstanding principal invested by investors stood at £79m. Since then, investors have been campaigning to get their money back.

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However, the FCA’s predecessor, the Financial Services Authority (FSA), was accused of ignoring a whistleblower that there was a hole in the accounts of Tiuta. Indeed it was 19 months before the FSA reported the matter to City of London Police.

The review, undertaken by Raj Parker, is available here  – The Connaught Review – alongside The LCF Review, conducted by Dame Elizabeth Gloster, which was released at the same time.

The Connaught Review assessed the FSA and the FCA’s approach and response to intelligence, and the FCA’s approach to and involvement in the mediated negotiations before the launch of enforcement investigations in March 2015.

This has led to the regulator apologise for “the errors” it made in regards to Connaught. It has also said it will implement all the Connaught Review’s recommendations. The regulator’s full response can be found here – FCA response to the Connaught Review.

Charles Randell, chair of the FCA, said: “There are a number of things we could have done better in our supervision of these two firms and both reports highlight the need for the FCA to continue to change to better protect consumers from harm.

“We accept all the recommendations that have been made to the FCA and we are profoundly sorry for the mistakes we have made.

“The collapse of LCF has had a devastating effect on many investors and we will do everything we can to conclude our investigations as quickly as possible and support the recovery of further funds for investors.

“The FCA has always prioritised supervising regulated activities which affect the most vulnerable in our society, who often have very limited financial choices. We also introduced measures designed to prevent harm for those consumers who had more ability to choose.

“These reports not only highlight operational mistakes; they also indicate that the measures we introduced may not have been as effective as we wanted and challenge the balance that we struck at that time.

“Over the last few years we have already made significant changes in our approach to supervising firms. We have learned considerable lessons from what happened with LCF and Connaught and we will provide public updates as we implement the recommendations.

“Consumers must have trust in the FCA to do its job properly. We need to reinforce a culture in which people at the FCA are empowered and confident to take responsibility for bold interventions. The organisation has made progress in developing this culture in the last several years, and I’m proud of what we have achieved during the current coronavirus crisis. We know we have more to do.

“The FCA Board and I have every confidence that continuing the transformation of our organisation is the right way to bolster trust in the FCA and realise our ambitions for change.”

Nikhil Rathi, chief executive of the FCA, added: “Having joined the FCA as chief executive in October, these reports into historic events make sobering reading.

“My colleagues and I are committed to implementing the recommendations and lessons learned which will require significant and necessary changes to the way we regulate, our use of data and intelligence, and our culture.

“We know that the FCA must make faster and more effective decisions, prioritise the right outcomes for consumers, markets and firms, and reform our approach to intelligence and information sharing. Our continuing action plan, specifically on our wider transformation programme and high-risk consumer investments, seeks to do this.

“The FCA is always going to have to make difficult risk-based choices about where to allocate resources and to strike a balance between regulatory action and consumer choice and responsibility. I hope that the mistakes the FCA made in these cases do not detract from the work and dedication of my colleagues over several years.

“We have demonstrated that when we act boldly, we deliver for consumers, markets and firms. With the continued dedication of all at the FCA and with the support and oversight of the FCA Board, I know that we can make the changes we need in the coming months and years to respond to these reports and deliver for UK consumers and markets.”

Rathi went on to outline key actions the FCA will take in the next six months:

  • restructuring the FCA to join up its policy, supervision and competition functions under two new executive directors so we have a better approach to translating insights into risks and warnings before taking action to tackle them;
  • becoming a more data-enabled regulator through the recruitment of a chief data, information and intelligence officer and the establishment of a separate programme of change that transforms the way we handle and prioritise information and intelligence;
  • undertake a “use it or lose it” exercise, with firms that have not used their regulatory permissions to earn any regulated income for the last 12 months at risk of having their Authorisation revoked, to reduce the risk of firms having a permission to carry out regulated activity purely to add credibility to their unregulated activities;
  • take forward new measures to tackle pension scams with DWP, once the Pension Schemes Bill has received Royal Assent;
  • enhance training for all frontline Supervisory, Authorisation and Enforcement staff, who will have completed mandatory training on ‘FCA Powers and Unregulated Activities’, ‘Financial Accounting’ and ‘Business Model Analysis’ by the end of the first quarter next year. We will also add to our existing training on supervisory tools to give staff greater confidence in knowing when and how to intervene using relevant intelligence held across the FCA;
  • recruit additional prudential specialists to act as quality assurance and assess firms with complex business models, including where they combine regulated and unregulated activity, within our Authorisation Division;
  • work with the government to tackle scams advertised and promoted on Google and other online platforms; and
  • disrupt scams and warn consumers of the risks by stepping up our own consumer campaigns, including ScamSmart and targeted digital activity.