Open Mortgage, a multi-channel home lender, has brought in Lucas Allen to spearhead its forward operations department, helping the company meet customers’ service level expectations.

As senior vice president of forward operations, Allen will oversee the mortgage production process for all forward loans, including managing the appraisal, disclosures, processing, underwriting, closing, and funding teams.

“Lucas joins our leadership team at a pivotal time amid the momentum of incredible growth for Open Mortgage,” said Scott Gordon, founder and CEO of Open Mortgage. “Lucas’s expertise in problem-solving and empowering team members will be instrumental in ensuring continued efficiency for our customers and supporting positive company performance.”

Additionally, Allen’s responsibilities will include coaching and developing company leaders, as well as monitoring workflow, evaluating performance, and leading organizational change initiatives. The mortgage veteran will also join Open Mortgage’s senior leadership team in setting strategic direction and company objectives and ensuring compliance.

Most recently, Allen was vice president and community operations director at Movement Mortgage, where he managed operations for underwriting, processing, and closing for the southeast sales region. He has also held management and senior management positions at Sutherland Global Services, Accenture, and Goldman Sachs’ Senderra.