Mortgage Magic’s CRM can now be integrated with a complete VOIP (voice over internet protocol) telephone system.
According to the firm, its CRM system is the only service of its kind able to offer a VOIP system as an integrated option.
This feature will enable brokers to make outbound calls, receive inbound calls, record calls and link the recording with on-going cases.
Mortgage Magic releases updated CRM system
The phone system is fully integrated with the comprehensive lead management portal and it offers an automatic call dialler with template scripts.
However, the call management system is only available to medium to large-scale brokerages.
Tanjir Sugar, chief executive of Mortgage Magic, said: “The systems modular design means that firms can integrate facilities such as mortgage and protection sourcing.
“The VOIP system is yet another example of a service which users have asked for that can be added on.
“It might not be what smaller firms might want or need until they are larger, but it demonstrates that Mortgage Magic can be specified with exactly what customers want for their businesses.”