In addition, given its global presence, the company, founded in 2015, also has plans to open three more customer call centers (“centers of excellence,” per Anderson) to provide customers 24/7 access to a live representative. The company already has a sizable presence in India, and plans three more centers – in Europe, Central America, and the Philippines – next quarter and the one after that.
“We’re an American-owned and American-based company but we are global in nature,” Anderson said. “We recognize that to solve the challenge of the present and adapt to all the challenges the future will bring we need to be able to get talent on demand from anywhere. The majority of our employees are based here in the US, but we have centers of excellence all around the world and we are launching three additional canters this year in Europe, Central America and Asia to really provide access to talent in every time zone around the world.”
The fortified presence comes at a time of expansion for Archwell. Anderson said the company is close to buying two more firms while launching an equal number themselves. He declined to provide details but did offer a hint as to one of the firms to be launched.
“We’re starting up a data-driven, customer-acquisition-focused marketing agency that will help our customers who are banks and mortgage companies go out and acquire new customers or borrowers of their own in a differentiated way,” he explained. “Traditionally, everyone gets customers the same way – they either buy them by buying the underlying loan or they go to the data aggregators – but we think there’s an opportunity in the market to do it a little bit differently.”