Russell Fowlie, former head of JPMorgan’s home lending division, has made the switch to Guild Mortgage as executive vice president of loan servicing.

After seven years at JPMorgan Chase, Fowlie (pictured) has taken a new role at Guild, where he will lead the loan administration division with a focus on enhancing the overall customer experience. He will also oversee Guild’s investor reporting relationships with Fannie Mae and Freddie Mac.

“Guild is different from most independent lenders in that we service most of our home loans, which means our customer focus is not just transactional. It’s about building long-term relationships and customers for life,” said Guild Mortgage CEO Mary Ann McGarry. “Russ brings valuable loan servicing experience and expertise to help Guild continue to grow and evolve the high level of personalized customer service we’re known for.”